FAQ - Commercial Agent Video Training


Q: Is the training designed for new or experienced agents?
A: The videos are designed for mid-career and experienced agents. However the training has proven to be extremely beneficial for new agents as well.

Q: Do individual videos provide effective training or should I get the entire package? 
A: Each video is self contained providing valuable training and techniques individually. Try one, you'll see. Experience why 97% of people who license one come back for more. 

Q: How do I know the training is good?
A: You must not know Michael Bull. It's incredible training. See the testimonials on this site or contact us for more broker testimonials.

Q: Is there some sort of guarantee?
A: Yes, the "try just one" new customer guarantee. Pick your first single video. If you don't think the training is absolutely awesome, let us know within 3 days for a full refund! No risk.Your satisfaction is guaranteed.

Q: If the videos or forms are updated, is there a charge for updates?
A: No charge, updates to existing products will not require additional investment.

Q: How long is each video?
A: Run times average 56 minutes. The exact time is listed on each video. The training is delivered expeditiously. You get a tremendous amount of actionable content in each video. 

Q: Can I listen to the training on my commute?
A: Yes, if your phone works, CASS works! You can listen or watch anywhere, anytime. Login, pick a subject and play. If your limo has Bluetooth, CASS can play through your sound system.

Q: Can I watch the videos on my computer at work, my computer at home, and my phone? 
A: Yes, you can watch or listen from up to three of your personal devices. If your account is accessed from a 4th device, or if you share your password, the account will terminate for license violation. Shared passwords violate federal and international copyright laws.

Q: Can I download the videos to my computer?
A: The videos and products are available online, anywhere, anytime. Everything's in the cloud these days, its just more convenient and there are no storage issues. Plus your products have the latest updates with no additional investment. 

Q: If the video will not play, what should I do?
A: If you have an internet connection the video will play. Check your internet connection. 

Q: Can I stream a lower resolution if I have slow internet, or if I’m only listening to the audio?
A: You will not need to, the resolution will adjust automatically to your internet speed. But yes, you can easily adjust the video resolution. There is a "HD" button on the bottom right side of the video screen to the right of volume. Adjust anywhere from high resolution 1080HD down to 360.

Q: How can I get the video to show full screen?
A: Click the "full screen icon" button at the bottom right hand side of the screen.

Q: Who created all this training, the slide decks, goals/activities calculator, and the forms?
A: CASS senior instructor Michael Bull, CCIM.

Q: How does Michael Bull know all this stuff?
A: Michael is a successful active broker who has closed over $5 billion in transactions. He has studied, utilized and perfected strategies for 30 years and trained commercial agents to great success for 20 years. See tab "Instructor". 

Q: How can I find where Michael speaks to see him in person?
A: Oh you're smart. Click “Live Presentations” for the current schedule.

Q: Is Michael Bull available to speak at our conference or event?
A: Possibly, for booking contact CASS.

Q: How can I find a discount code?
A: Check with your brokerage firm or real estate association to see if they offer a discount code.

Q: How much of a discount is available with a discount code? 
A: 5 to 10% of the checkout depending on your Company or Association package.

Q: Where do I enter the discount code?
A: At checkout.

Q: How can my Company or Association obtain a discount code for members?
A: Ask your Company or Association representative to contact CASS.

Q: Can I show the videos to agents in my office?
A:  Yes, if you license the sales meeting version. If you purchase the individual license it is a violation of federal and international law and your license agreement to show to a group or share the password.

Q: How do I obtain a sales meeting version?
A: During purchase choose the sales meeting version, not individual license. The sales meeting version also includes the Slide Deck Action Notes.

Q: If I license the sales meeting version, how can I share it with my agents? 
A: You can show the video(s) an unlimited amount of times to your team or agents in a live setting. You cannot share the password and cannot show it online.

Q: What are the Slide Deck Action Notes?
A: Booklet outlining the key points of the subject matter to make relevant notes to maximize retention of the concepts for your particular practice.

Q: What file type are the Slide Deck Action Notes?
A: They are a PDF file which can be printed in color or black and white.

Q: How can I access the Slide Deck Action Notes PDF?
A: They are included when you license the Sales Meeting version. They will be available in your account and can be downloaded an unlimited number of times.

Q: Can I share the Slide Deck Action Notes with my agents? 
A: Yes, since you licensed the Sales Meeting version, the Action Notes are included and you can provide copies to your agents to make notes while you show them the video(s).

Q: How can I provide my agents with individual license access?
A: For each agent to have individual access, they each need to sign up for their own account and password. Contact CASS for an Association discount code for your agents

Q: If my password is not working, why might that happen?
A: If your password was shared and/or your account was accessed by more than three ISPs or other copyright violations are detected, the system will report the violation to CASS and prohibit access. 

Q: I forgot my password, what can I do?
A: Click "forgot my password", a link will be emailed to reset your password. If the email does not arrive, check your spam folder. If you have an account we will make sure you have access. Call or email us at Info@CommercialAgentSuccess.com. 

Q: How long will my license provide access to the videos, slide decks, calculator and forms?
A: They are expected to be available for twenty years. However they are guaranteed to be available for at least five years from date of purchase. 

Q: What file type are the forms that come with some of the modules?
A: The forms are Microsoft word, so you can easily edit and personalize them. Check with your broker and legal counsel to approve and/or edit prior to use. The calculator is an Excel file and the Slide Deck Actions Notes are a PDF file.

Q: What is the Income and Activities Calculator?
A: Awesome tool included with the Full 21 Videos Package or available separately. Enter annual income goal and average net commission per transaction to compute activities and benchmarks. Its easy to adjust ratios and time frames for your particular practice. 

Q: How do I access the Income and Activities Calculator? 
A: It's included when you buy the Full 21 Videos Package or license it separately. Once licensed you can download it and the original will be available for you on our website.

Q: What file type is the Income and Activities Calculator?
A: Excel

Q: Are packages of 5 videos or 21 different, or the same as the individual videos?
A: They are the same individual videos, already bundled for savings and convenience. Some people budget to buy a bundle of 5 videos each month or a bundle each quarter.

Q: Are the forms editable, and what file type are they?
A: Yes the forms are easy to adjust. The calculator is an Excel file and the forms are Microsoft word files. The Slide Deck Action Notes are a PDF file and not meant to edit.

Q: Can I download the forms, calculator and Slide Deck Action Notes?
A: Yes. Plus the latest original file will be available in your account on our website.

Q: My question is not answered here. How can I learn more?
A: We are real people who care about your business and your success. Contact us by phone, email, or messenger. 

Q: How much is the shipping for the mugs, shirts and hats?
A: No additional cost, shipping to most locations is included